The HR Summit Sydney

HR Directors Forum
DAY ONE, Thursday 11 August 2005

9:00 Opening Address
Lim Boon Heng, Secretary-General, National Trades Union Congress

The HR Summit is delighted to welcome the Honourable Mr Lim Boon Heng from the National Trades Union Congress. Mr Heng will open the HR Directors Forum.

Ed Robinson will share with you the critical skills necessary for you and your people to achieve success as you pursue professional excellence. Ed will inspire you and help you identify the extraordinary gifts we pass on to others. He states that professionals are role models who illuminate valuable roads for those we mentor, manage and lead. Such illumination helps to develop in others integrity, clarity and ultimately strong and personal leadership. After participating in Ed’s session you will be able to empower those you lead, gain skills to achieve greater performance in others and to cultivate an attitude of professionalism and responsibility throughout your organisation.

Ed Robinson is an energetic and entertaining speaker, seminar leader and consultant. He has expertise and experience in corporate America as a CEO that he uses to share practical strategies and techniques to enhance his programs with real life insights for his audiences. He is the former Vice President, of the IIA Learning Center, where his responsibilities were structured around the IIA's professional development seminars, conferences and educational products as well as business development.

10:00 China Case Study
Results Oriented Talent Management in Cadbury China - A Three Year Story
Regional HR Leader – Frank Cao, HR Director, Cadbury Food Company, China

In this China Case Study Frank, Cao, the HR Director of Cadbury Food China, will share his views on ths many issues in talent management including:

How do we define talents? Matrix of performance and potential
Performance: No force distribution but a health curve
Potential: How do we assess potential in an effective but quick way
How to link talent retention with business strategy and make it measurable
What’s the result?
Experience and lessons

With Master of Education of China and EMBA in US, Frank Cao has been in HR function for 13 years. He had been in Lucent Technologies for nearly 8 years covering all HR functions. In April 2002, he assumed the position HR Director, Greater China of Cadbury Schweppes, the biggest confectionery giant in the world. Frank Cao was invited by “Asia Law and Practice” in Hong Kong, “Asia Business Forum” in Singapore as guest speaker and joined panel discussion for American Society for Training and Development annual conference in US. In 2000, Frank won “Beijing HR Manager of the Year”.

10:45 Case Study
Employee Engagement the Fed Ex Way
Leader - David Ross, Regional Vice President, FedEx

Year after year, in survey after survey, Fed Ex are acknowledged as one of the global greats when it comes to Employee Engagement. The HR Directors Forum is therefore delighted to welcome Fed Ex’s Regional Vice President, David Ross who will generously share his and Fed Ex’s take on:

Hiring the ‘right’ employees
Creating a positive environment for employees and the business
Training and development
Career development plans and opportunities

David Ross manages over 2,000 staff and is responsible for the overall planning and implementation of corporate strategies and operations for FedEx in the South Pacific region. The region encompasses some of the world’s fastest growing economies, including Hong Kong, Malaysia, Singapore, Australia, Brunei, Indo-China, Indonesia, New Zealand, the Philippines and Thailand.

11:45 Developing Competitive and Sustainable Workplaces in Singapore
Liew Wei Li, Director, Quality Workplaces Department, Ministry of Manpower

This presentation will cover the concept of quality workplaces, how they can lead to a win-win outcome and the role HR leaders should play to bring that about. Within the concept of quality workplaces, special emphasis will be made on flexibilities that companies can leverage on, such as flexible work arrangements, flexible work schedules allowable under the Employment Act, flexible and performance-based wages and occupational, safety and health.

Ms Liew Wei Li is Director of the Quality Workplaces Department in the Ministry of Manpower. She established the new department in the Ministry to oversee policy development to raise the quality of workplaces in Singapore. This includes employment conditions and practices, workplace relations and occupational safety and health. She has grown the department to take on the work of facilitating employers to improve their workplace quality.

Before her posting to Ministry of Manpower, Ms Liew has had 10 years of experience in policy development, organisation development and strategic planning in other government agencies such as the then Ministry of the Environment and the Ministry of Education.

12:30 India Case Study
Achieving Employer of Choice Status – Johnson & Johnson India
Regional HR Leader - Vikas S. Shirodkar, Vice President, Human Resources & Administration, Johnson & Johnson

In this India Case Study, Johnson and Johnson India’s Vice President of HR and Administration, Vikas S. Shirodkar, will share the secrets of their success at becoming one of Indias and regions most successful Employers of Choice. In it he will detail:

Why employer branding?
Advantages of employer branding
Processes followed
Benchmarking with competition
Johnson and Johnson India Case study
Key learnings
Benefits realised by Johnson & Johnson India

Widely traveled throughout the US, Europe, South East Asia as well as Australia to examine HR policies & trends. Shirodkar heads the HR of one of India’s largest and most successful foreign enterprises, Johnson & Johnson.

2:15 The Psychology of Employee Emotion – Understanding What Makes Your People Tick
International Speaker - Stef du Plessis

Leaders try in vain to stimulate behavioural improvement whilst they do not understand the complexity of employee motivational drives. In this session Stef will share important and powerful key concepts – based on solid research - leaving you better equipped to more effectively develop your people.

Stef will share his insights, gained over many years of research and supported by experience gained from working with organisations globally, that will help leaders at all levels to maximise their most important asset: their people.

Stef du Plessis holds a Masters degree in leadership, but insists that this is not nearly as important as what he has learnt along the way... Stef heads up a team of specialists who help organisations to grow their people at all levels, through teaching leadership philosophies and management skills. Whilst minimum qualification on the team is a relevant Masters degree, a number of associates hold PhD's.

He is an inspirational and leadership speaker at premier conferences around the globe. His authenticity connects him with the audience at the deepest level... while his relaxed and humorous style ensures that his message is remembered long after the event. He has been a guest on radio and TV, and has been the "mind-coach" for the SA Olympic Soccer team.

3:00 A Journey Through Change
A Case Study in Designing and Implementing a Flexible Benefits programme
Regional HR Leader - Lee Boon Chuan, Regional Head, Compensation and Benefits – Asia Pacific, Deutsche Bank

This presentation outlines the Deutsche Bank experience in conceptualising and implementing its flexible benefits programme, and shares the lessons learnt. Highlights include:

Lee Boon Chuan is the Regional Head of Compensation & Benefits for Deutsche Bank Asia Pacific, and is responsible for compensation and benefits policies and programmes for all business divisions across 16 countries in the Asia Pacific region.

A qualified lawyer, he joined the Singapore Press Holdings (SPH) Group as a management trainee in 1991. His varied work experience in SPH included human resource planning, marketing promotions and communications, copywriting & editing, and newsroom management.

His portfolio since joining Deutsche Bank has included the full spectrum of compensation and benefits, as well as expatriate management, human resource advisory, and employment law and related matters. He is a passionate advocate of flexible benefits, and believes that properly designed and implemented, flex programmes have the potential to deliver significant value to both the organisation and the employee.

Boon has an honours degree in Law from the National University of Singapore, and a Masters in Human Resource Management from Rutgers (State University of New Jersey).

4:00 Handle with CARE—Motivating & Retaining Employees
International Speaker and Author - Barbara A. Glanz, CSP

Based on new research with over 1200 frontline employees from a dozen companies in six different industries, this session will focus on motivating and retaining critical employees. Learn from an expert in the field and the author of the best selling book, “Handle with CARE,” what works and what doesn’t work when implementing strategies to retain key staff. People don't quit companies; they quit bosses! This presentation is designed to give HR Directors and senior business leaders the tools to create a place where employees want to be.

For the past ten years Barbara has been ranked one of the top ten speakers at the US Society for Human Resource Management’s national conference. She works tirelessly with organisations that want to improve morale, retention, and service and has presented on six continents and in all 50 US states since 1995. She is the author of the new book, The Simple Truths of Service (with co-author, Ken Blanchard) and six other best-selling business books, Handle with CARE—Motivating & Retaining Employees; Balancing Acts—More Than 250 Guiltfree, Creative Ideas to Blend your Work and your Life; CARE Packages for the Workplace—Dozens of Little Things You Can Do to Regenerate Spirit at Work; The Creative Communicator; Building Customer Loyalty , and CARE Packages for the Home.

9:00 Keynote Presentation
Mr Ong Ye Kung, Chief Executive, Singapore Workforce Development Agency

The HR Summit is delighted to welcome the honourable Mr Ong Ye Kang in his first address to the HR community as the new Chief Executive of the Singapore Workforce Development Agency (WDA).

9:15 Winning Employee Engagement Strategies
International Speaker - Bob Urichuck

In most organisations, management devotes enormous energy to setting work objectives and conducting performance reviews for individual employees. Corporations go through this time-consuming and costly exercise to ensure the most favorable results for their firm. You must understand how to engage employees to meet those objectives and get the lasting results that you are looking for.

This high energy, interactive and empowering program is designed to help you understand what motivates people and how to turn your staff into super stars while reducing stress, increasing productivity and improving the work environment / culture through internationally proven employee engagement strategies.

Bob Urichuck is a Canadian International Professional Speaker, Trainer/Coach and published Author. He is an expert on Motivation, Leadership, Praise and Team Skills. Bob has many articles published internationally on these topics. He has been certified as a Master Trainer by Zenger Miller and Xerox Quality Services, Team Skills.

Bob partners with organisations to get bottom line results in the areas of Business Development and Performance Improvements through an ongoing disciplined approach to leadership, motivation, sales and service. Bob is a catalyst for constant improvement and a cultivator of human potential. His purpose in life is to inspire, educate and empower people and organizations to significantly increase their performance capability while constantly improving the quality of their lives and the lives of others with whom they come in contact.

10:00 Case Study
Succeeding with staff commitment in the sea of transitional change –Hewlett- Packard
Regional HR Leader - Stephen Chong, HR Director, Singapore and South East Asia, Hewlett-Packard

In this valuable inside Case Study, Stephen Chong, HR Director, Singapore and South East Asia, Hewlett-Packard will explain and share HP’s experience regarding how to succeed with staff commitment in transitional change. Specifically he will address:
Aspects of change
Change model
Responses to transition
HP's case study in employee engagement

Stephen Chong is the Human Resource Director of HP South East Asia, responsible for all aspects of the human resources (HR) functions and spearheads innovative social and bonding programmes for the company. Stephen joined HP from Compaq after the merger. He was HR Director for ASEAN, Compaq and Director of Community Relations for Asia Pacific. An avid supporter of charitable causes, he initiated a charity drive for Community Chest of Singapore, raising S$171,000 for the association. Stephen was also the brainchild behind Compaq’s two-day paid time-off initiative for employees who volunteered their time for community work. Prior to Compaq, Stephen was the Director of HR, Asia South Pacific for Nortel. At Nortel, he pioneered the flexible benefits initiative and Nortel became the first telecommunications company in Singapore to roll out the programme. Armed with 20 years’ experience in human resource management, Stephen was involved in many human resource operations such as setting up branch offices and operations in Asia Pacific. In the course of his career, Stephen has been through four merger exercises including the HP and Compaq merger, which is the largest merger in IT history. Stephen was instrumental in driving the change and transition process by conducting workshops and induction programmes for the employees and the company. Stephen holds a Bachelor of Arts from National University of Singapore and a Master of Science in Human Resource Management.

11:00 The Power to Lead
International Speaker - Mark Holden, Who Moved My Cheese

The defining factor of all successful organisations is the quality of their leadership. For the last eighteen years Mark has worked with thousands of leaders in some of the regions top organisations keeping pace with cutting edge leadership techniques. He distils this experience into one powerful presentation where he discusses: The power of Vision – exploring the importance and methods leaders use to articulate their vision and get buy–in at all levels The power of People – underlining the crucial role motivated and inspired people play in organisational success and how leaders achieve this The power of Change – demonstrating the need for leaders to be instigators of change to ensure competitive advantage

In this presentation Mark challenges the thinking of managers at all levels to experience the results that being an exceptional leader can bring. He provides practical leadership tools and techniques that can be implemented immediately.

Mark is the regional leader of Who Moved My Cheese - the change program based on the best selling book by Dr Spencer Johnson. Since the mid 80's Mark has worked for a number of organisations in Human Resource and Organisational Development roles being exposed to a wide range of markets and cultures. His workshops and seminars are highly interactive, creating maximum ownership and are designed to meet the business needs of organisations.

11:45 Driving Change: A Holistic and Integrated Model
HR Leader - Yeo Meng Hin, Executive Vice-President, Corporate Services of SMRT Corporation Ltd

Winning organisations are set apart by their ability to strategise, map and implement a holistic change model successfully. Organisations and individuals must assimilate change at an accelerated pace to achieve optimal productivity and maximum benefits across the organisation. Human resource directors and VP’s need to be competent leaders and change agents to effectively steer their organisations through the challenges of change and transform the Company into a high-performance culture.

· What makes successful change management in an organisation different from another organisation?
· Holistic planning and pragmatic execution of change management
· How do you engage your people to embrace change?
· What is the role of the leader in overcoming resistance to change?
· How can change success be measured?

This seminar addresses key issues in change management that are current and relevant and that can influence people, organisation and business outcomes positively. It approaches holistic change from a high level – involving strategic map; integrated plan; result-oriented initiatives and objective success indicators, which aligned and support the business goals. Participants will learn how to assess organisation’s current capabilities and core competencies and transform them into innovative and successful change initiatives.

Since taking on the role as EVP, Corporate Services in 2003, Meng Hin has implemented a holistic change management, which has successfully taken SMRT on a journey of change to excellence, and lead the teams from Human Resources, Information Technology and Security and Emergency Planning to achieve the strategic business goals.

His practical change approach has successfully transformed SMRT into an innovative, customer-focused, high-performance organisation and received the Best Change Management Award in HRM Awards 2005 Singapore.

12:30 Measurable Behaviour Change – the Missing Link International Speaker - Allan Parker

Allan Parker’s areas of expertise in training includes Organisational Change Facilitation, Training and Dispute Mediation , Presentation Skills, Train the Trainer, Mediation skills as well as Management Development. In consulting his work includes the facilitation of Organisational Change, Strategic Planning, Corporate restructures and mergers with many of world’s leading organisations.

He is a regular conference keynote speaker on Innovative Adult Learning Methodology and closing the gap between “Knowing and Doing”.

Mr Parker frequently works in the U.K., Australia and in Asia with several multinational companies including Microsoft, Apple, DST International, the Arab Malaysia Merchant Bank, the Hilton Hotel Chain and Macquarie Bank.

He is the co-author of the best selling book ‘Switch on Your Brain’; he is the author of the ‘Negotiators Tool Kit’; and is one of the co-authors of ‘Beyond Yes’ Negotiating and Networking. Allan is currently working on two new books, one on new ways of thinking about organisational structures, the other about mediation skills.

2:15 HR- We're in the People Business
Edward E. Scannell - International Speaker and Renowned Author of ‘Games Trainers Play’

Regardless of the type of organisation we're in, we all recognise the importance of the "bottom line". While this is of critical importance, some of our colleagues fail to realise that without a good "top line", i.e., our human resources, that bottom line would not be possible.

In this fun, fast-paced, interactive program, you'll learn how to deal with different types of
personalities in the workplace and how to deal with negative people. You'll also be given an
Overview of the "HR Tool Kit" identifying the major ingredients in dealing with our
“customers", both internal and external.

Edward E. Scannell is the renowned author of ‘Games Trainers Play’ and has given more than a thousand presentations, seminars and workshops across the U.S. and internationally. He has also written or coauthored several books and over a hundred articles in the fields of Human Resource Management, Communication, Creativity, Meeting Planning, Management and Teambuilding. His best-selling Games Trainers Play series (McGraw-Hill) are used by speakers, trainers, and meeting planners around the world.

3:00 Case Study
The ICI Paints Asia Pacific’s Experience - 3 Ss of Strategic Talent Acquisition (Sourcing, Selecting and Securing)
Regional HR Leader - Chia Weng Lee, Regional HR Manager, ICI Paints (Asia Pacific) Pte Ltd

In this case study presentation Regional HR Leader, Chia Weng Lee from ICI Paints will share his and his organisations ‘3 Ss of Strategic Talent Acquisition’ including:

· What is the Strategic Business Requirement and our Talent Definition?
· ICI Paints HR’s transformed role as Strategic Talent Recruiter
· Recruitment as a Business Process and the 10-6-3 candidate conversion rate
· Sourcing across globally and regionally
· Selecting for high potential, cultural and skills/experience fit
· Securing Talent against speed and competition

Mr Chia Weng Lee has 14 years of industry experience spanning the Public Sector, Executive Search, Banking, Management Consulting and Chemical industries. His specialisation includes Human Resources, Organisation Development, Productivity and Quality. Currently, he is the Regional Human Resources Manager of ICI Paints Asia Pacific, covering HR across 11 Countries in Asia. Concurrently, he is also the Human Resource Manager for ICI Paints Singapore. In terms of education, he has a Master of Business Administration specialising in Human Management & Consulting and a Bachelor Degree in Economics & Psychology

4:00 Accountability, Authority and Ethics - Take the Bull by the Horns
Regional HR Leader - Dr John Vong, United Nations Development Program Resident Technical Adviser

The HR Directors Forum is delighted to welcome from the United Nations Development Program, Dr John Vong. His exclusive presentation promises to be one of the highlights of this years event and includes:

· How to introduce ethics training into your organisation
· How to balance between accountability and authority
· How to increase transparency without revealing your company secrets
· What is an appropriate role model for leaders?
· What implications are there for HR directors?
· PLUS: Case study illustrations on introducing better governance

An HR and leadership development specialist, Dr Vong now serves as the United Nations Development Programme’s (UNDP) resident technical advisor on public administration reform for the government of Vietnam. In his career he has designed and delivered HR and leadership development programs to five multinational corporations, six global banks and public sector agencies in seven ASEAN governments. He also founded the Managerial Talent Scorecard and won the coveted HRM Singapore’s Lifetime Achievement Award earlier this year.

REGISTER NOW - CLICK HERE

Just S$999 for 2 packed days of strategic presentations, real world case studies and exclusive workshops. Includes 2 VIP luncheons, 4 networking coffee breaks and host of additional benefits.

PLUS

3 for the price of 2 Register three attendees for the Directors Forum and pay for only two. Includes all the above benefits and extra’s for all three attendees!