HR Practice

Day One, Thursday 11 August 2005

9:00 Opening Keynote Presentation
Karen Bowman, President, Convergys Employee Care

9:15 Case Study
Developing Talent the Nokia Way
Regional HR Leader -Matias Komulainen, Regional Manager, Human Resources, Nokia
In this exclusive case study presentation HR Leader Matias Komulainen will share inside knowledge on how Nokia, one of the market leaders, develops talent including specifics on:

• How to recognise talent on a wide front
• Tie talent renewal into strategy
• Mobilise the managers to coach their people for development
• Strive to bring forth learning in a multitude of contexts

Matias Komulainen is the Regional Manager, Human Resources Development, at Nokia Pte Ltd Asia Pacific. During the past six years with Nokia he has contributed towards various highly successful HRD initiatives ranging from development and implementation of HR metrics and surveys, strategy implementation and performance management processes, designing and managing several global management and leadership development programs targeted at senior Nokia managers, and, most recently, to running the talent management and succession planning process for APAC. Finnish by birth, Matias has been based in Singapore since July 2004.

10:00 The Retention Challenge:
How organisations are reinventing the role of HR to make a difference
International Speaker – David Rock

The costs of high turn over at any level in a business can be crippling. Additionally, as
organisations downsize and outsource their non core competencies, retention is becoming
a major imperative.

This session explores some of the trends in what organisations are doing globally to keep
their good people, drawing on research and case studies from the US, Europe and Asia.

Topics include:

• Research on what people want, and don’t want, from the workplace
• The trouble spots: Induction, transition, performance management
• HR driving the leadership pipeline
• Mentoring and coaching programs that are making a difference

David is one of the thought leaders in the global coaching profession. As an adjunct lecturer at New York University’s Centre for Management, he teaches executives at leading US organisations how to integrate coaching into their organisations, and is the co founder of a complete coach training certificate curriculum at NYU. He is also a casual lecturer at Monash University’s School of Psychology in Melbourne, Australia, teaching coaching skills to Ph.D. and Masters students.

David created a complete integrated coaching model in the mid-90’s that has since been taught to over 2,500 professionals in more than 15 countries. He is the author of ‘Personal Best’, published by Simon & Schuster, and is renowned as a passionate and inspiring presenter with a deep knowledge of the art and science of the new field of professional coaching and how it can help organisations achieve their goals.

11:00 Networking Coffee Break

11:15 Case Study
Singapore Food Industry’s Perspective in Employee Engagement
HR Leader - Peter Tay, President and CEO, Singapore Food Industries
In this thought provoking case study presentation Peter Tay, President and CEO of Singapore Food Industries will share his wealth of experience and inside information on how he and his organisation have mastered Employee Engagement. Topics include:

• Creating the right organisation culture
• Rewarding employees based on performance
• Open communication
• Performance Management
• Training and Development
• Employees’ involvement and feedback
• Project works – EVA & Six Sigma projects
• Staff suggestion
• Employee survey

Peter Tay is the President and CEO of Singapore Food Industries Limited (SFI), one of the largest food distribution and manufacturing companies in Singapore. Mr. Tay has been its chief executive since 1989 and under his leadership, SFI has transformed itself from a Singapore-centric corporation into one with significant operations in the United Kingdom, Ireland, China and Australia. He took the company public in 1999.

12:00 Networking Luncheon

1:00 4 Giant Steps to Leadership
International Speaker and Author - Ed Robinson

Ed Robinson will share with you the critical skills necessary for you and your people to achieve success as you pursue professional excellence. Ed will inspire you and help you identify the extraordinary gifts we pass on to others. He states that professionals are role models who illuminate valuable roads for those we mentor, manage and lead. Such illumination helps to develop in others integrity, clarity and ultimately strong and personal leadership. After participating in Ed’s session you will be able to empower those you lead, gain skills to achieve greater performance in others and to cultivate an attitude of professionalism and responsibility throughout your organisation.

Ed Robinson is an energetic and entertaining speaker, seminar leader and consultant. He has expertise and experience in corporate America as a CEO that he uses to share practical strategies and techniques to enhance his programs with real life insights for his audiences. He is the former Vice President, of the IIA Learning Center, where his responsibilities were structured around the IIA's professional development seminars, conferences and educational products as well as business development.

1:45 Best Practices of Successful Balanced Scorecard Implementations in Asia
International Author - Naresh Makhijani

This session will benefit any of us who currently use or intend to implement Balance Scorecard programmes with it’s no nonsense breakdown of:

• Balanced Scorecard in Asia today
• Role of Senior Management
• Building the Scorecard
• Creating an Integrated Strategic Management System
• Key Learnings

Naresh Makhijani is a professional Management Consultant and has worked for leading Consulting firms for over 18 years in Europe and Asia. He has led and managed over 100 consulting engagements. He has consulted to both public and private sector in the region. His private sector clients include various industries including Banking & Finance, IT & Telecommunications, Manufacturing, Distribution, Asian Conglomerates, etc. He focuses in assisting companies in translating their Vision/Goals into Results! He has delivered tangible financial results for his clients. These are well documented in case studies and articles. He has led and managed a diverse range of consulting projects like Vision and Goal Building, Business Planning, Balanced Scorecard, Six Sigma and Management Cockpit. He is the first Asian management consultant to have implemented Balanced Scorecard and Management Cockpit in Asia as early as 1995! He has a unique educational background that spreads across major continents and includes Japan, USA, Europe and India. He is recipient of ADB, Rotary Foundation, IUJ, ISS & NORAD scholarships.

2:30 Networking Coffee Break

2:45 Diversity & Inclusion in the Workplace
Regional HR Leader - Dr Elizabeth Martin-Chua, Executive Director, Country Management & Vice President, Human Resources, Philips Electronics

Elizabeth has recently been appointed Chairperson for the Global Initiative on Diversity and Inclusion, her presentation focuses on this groundbreaking work via the following areas:

• What is Diversity & Inclusion?
• Why do it?
• Strengthening leadership through engaging and inclusion
• Stakeholder value of Diversity & Inclusion

Dr Elizabeth Martin-Chua is the Executive Director, Country Management and Vice President of Human Resources with Philips Electronics. She is also a member of the management team of the Philips Innovation Campus. Recently crowned the Best HR Director at the HRM Singapore Awards, Elizabeth joined Philips in 1971 and has steadfastly worker her way through the ranks of human resources management. Her primary interest has always been to ‘grow talent’ and how the organisation can utilize its human capital as its competitive advantage. In this respect she firmly believes in and advocates people development, talent management, leadership competencies, skills upgrading, employee engagement and succession planning.

3:30 The Power to Lead
International Speaker - Mark Holden, Who Moved My Cheese

The defining factor of all successful organisations is the quality of their leadership. For the last eighteen years Mark has worked with thousands of leaders in some of the regions top organisations keeping pace with cutting edge leadership techniques. He distils this experience into one powerful presentation where he discusses:

• The power of Vision – exploring the importance and methods leaders use to articulate their vision and get buy–in at all levels.
• The power of People – underlining the crucial role motivated and inspired people play in organisational success and how leaders achieve this.
• The power of Change – demonstrating the need for leaders to be instigators of change to ensure competitive advantage.

In this presentation Mark challenges the thinking of managers at all levels to experience the results that being an exceptional leader can bring. He provides practical leadership tools and techniques that can be implemented immediately.

Mark is the regional leader of Who Moved My Cheese - the change program based on the best selling book by Dr Spencer Johnson. Since the mid 80's Mark has worked for a number of organisations in Human Resource and Organisational Development roles being exposed to a wide range of markets and cultures. His workshops and seminars are highly interactive, creating maximum ownership and are designed to meet the business needs of organisations.

4:15 A Great Place to Work - NatSteel Asia's Journey to a Healthier Workforce
Liu Fang Joo, Senior Vice-President, Human Resource/Communications, NatSteel Asia (S) Pte Ltd

This case study presentation provides an insight into how organisations can
cultivate a motivated and engaged workforce through the development and
implementation of a successful workplace health promotion programme.

* Why NatSteel Asia decided to implement a WHP Programme

* Critical Elements of an Effective WHP Programme
Positioning and Organising your WHP programme
Resources and Commitment
Planning WHP Prgrammes to Match Needs
Evaluating the Success of your WHP Programme

* The Business Case for WHP
More engaged employees
Reduced medical leave and expenses

* Role of HR in the Development and Implementation of An Effective WHP
Programme

As the Senior Vice-President of Human Resource/Communications, Ms Liu Fang Joo defines and drives the human resource strategy for NatSteel Asia’s plants across the Asia Pacific. Working closely with the various country heads, she has successfully implemented corporate human resource initiatives such as the Balanced Scorecard, a NatSteel Competency Model and a robust Performance Management System.
For its work-health promotion programmes spearheaded by Ms Liu, NatSteel Asia, a leading steel manufacturing group, won the Singapore Family Friendly Employer Award and the Singapore H.E.A.L.T.H Award (Gold) in 2004. By caring for the overall well-being of its staff, NatSteel Asia built a highly motivated and loyal workforce. It also experienced an increase in productivity and profitability as a direct result of its employees’ improved health and wellbeing. Ms Liu has 17 years of regional human resource management experience in diverse industries like the public sector, property, medical devices and manufacturing.

5:00 Prize Draw

Day Two, Friday 12 August 2005

9:00 Welcome Address
Wong Yew Meng, Chairman, Health Promotion Board

9:15 Managing People through Change
Hany Constantin, Regional General Manager, South & South East Asia
TYCO Fire, Security & Services

In April 2005, Hany Constantin was promoted to the role of Regional General Manager, South & South East Asia for TYCO Fire, Security & Servcies after two years as TYCO’s Senior Director, Human Resources. Prior to joining TYCO Fire & Security Asia, the positions held by Mr Constantin in his 23 years of experience in the Chemical and Petrochemical Industry are: Vice President Engineering & Construction, General Manager Technology & New Ventures, Safety, Health & Environmental Director and most recently Regional Human Resources Director.

Mr Constantin is a graduate of Laval University in Canada and holds a bachelor’s degree in Mechanical Engineering. He has worked in several countries, namely Canada, USA, UK, Pakistan, Indonesia and Singapore, among others.

Case Study
Managing People through Change

• Team Dynamics in a Change
• Change and “ME”
• Communication in a Change
• It is not the strongest species that survive, nor the most intelligent, but the ones most responsive to change

10:00 Networking Coffee Break

10:15 So if you think you are so brilliant why aren't you and your people motivated?
International Speaker - Ray Bigger

In this session Ray Bigger, a former English Premier League Football Referee, will blow the whistle on why so many organisations are still failing to motivate their workforce. In his direct, no nonsense approach Ray will enliven all in attendance with his thought provoking views on:

• YOU - the critical starting point
• Motivation myths
• What do we think we mean by motivation?
• Upstairs and downstairs - what are the levels of motivation?
• What or who exactly are we trying to motivate?
• Who or what exactly is the motivation target?
• Why is the target missed?
• Herzberg revisited?

Ray has more than 25 years of sales, marketing, people and team development experience and is a passionate believer in the value of human capital. He is a founding member and president of the Asia Speakers Association, an organisation comprising professional as well as aspiring public speakers. Ray is a former English Premier League and Football League Referee. He was formally senior sales director for Hilton International Asia Pacific where he initiated sales training programmes and prior to this vice-president, sales and marketing for Omni/ Marco Polo Hotels where yield and profitability were increased year on year.

11:00 Case Study: Sustaining Worklife Balance the Fuji Xerox Way
Leader - Mr Koh Ching Hong, Managing Director, Fuji Xerox Singapore

In this real world case study Fuji Xerox CEO, Mr Koh Ching Hong, will offer an inside look at how you can assist your organisation to achieve a sustainable work life balance for all. Contents include:

• Joint destiny vision for business and employees
• Business is a people business
• Vibrancy, Mobility, Open Collaboration, Family-Friendly - how to incorporate these values in an office
• How to balance work and life - family, work, fitness and play

Mr Koh Ching Hong is Fuji Xerox Singapore's Managing Director, the first Singaporean to be appointed to this position in its corporate history. He is also the only local in the company's Board of Directors. In his capacity, he oversees the entire operation of more than 450 people, and prides himself on exemplary human resource development.

A personal, amiable leader who firmly believes in building and developing people, often through personal mentoring, Mr Koh is considered the very heartbeat of the company. In preparing for succession for key positions, he seeks to build a team of leaders with a positive mindset and attitude towards managing challenges, adversity and people. The HR Summit is delighted to welcome Mr Koh and his case study presentation on:

12:00 Networking Luncheon

1:00 Winning Employee Engagement Strategies
International Speaker – Bob Urichuck

In most organisations, management devotes enormous energy to setting work objectives and conducting performance reviews for individual employees. Corporations go through this time-consuming and costly exercise to ensure the most favorable results for their firm. You must understand how to engage employees to meet those objectives and get the lasting results that you are looking for.

This high energy, interactive and empowering program is designed to help you understand what motivates people and how to turn your staff into super stars while reducing stress, increasing productivity and improving the work environment / culture through internationally proven employee engagement strategies.

Bob Urichuck is a Canadian International Professional Speaker, Trainer/Coach and published Author. He is an expert on Motivation, Leadership, Praise and Team Skills. Bob has many articles published internationally on these topics. He has been certified as a Master Trainer by Zenger Miller and Xerox Quality Services, Team Skills.

Bob partners with organisations to get bottom line results in the areas of Business Development and Performance Improvements through an ongoing disciplined approach to leadership, motivation, sales and service. Bob is a catalyst for constant improvement and a cultivator of human potential. His purpose in life is to inspire, educate and empower people and organisations to significantly increase their performance capability while constantly improving the quality of their lives and the lives of others with whom they come in contact.

1:45 Case study: Leadership and Development Practices the Satyam Way
Regional HR Leader- Hari Thalapalli, Senior Vice President-Human Resources, Satyam Computer Services, India

In this compelling session Hari Thalapalli, will share the foundations of Satyam’s work culture: SatyamWay. He will also cover in-depth:

The concept of full life cycle leadership: leadership development framework
Linkages to performance management
Developmental plans. Including:
Forums: Enabling participative & distributed leadership
Institutionalizing job rotation
Diversity enhancement – Gender / Cultural
Satyam School of Leadership – the Institute
LIVEWIRE Webinars - from Harvard
Executive compensation

Mr Hari, serves Satyam Computer Services, in the capacity of Senior Vice President, Human Resources in India. He spearheas the Leadership Development Initiative & HR Operations for their 16,000 employees. Widely regarded as one of India’s HR greats his case study presentation will offer invaluable insights to all who attend.

2:30 Measurable Behaviour Change – the Missing Link
International Speaker - Allan Parker

Allan Parker’s areas of expertise in training include: Organisational Change Facilitation, Training and Dispute Mediation , Presentation Skills, Train the Trainer, Mediation skills as well as Management Development. In consulting his work includes the facilitation of Organisational Change, Strategic Planning, Corporate restructures and mergers with many of world’s leading organisations.

He is a regular conference keynote speaker on Innovative Adult Learning Methodology and closing the gap between “Knowing and Doing”.

Mr Parker frequently works in the U.K., Australia and in Asia with several multinational companies including Microsoft, Apple, DST International, the Arab Malaysia Merchant Bank, the Hilton Hotel Chain and Macquarie Bank.

He is the co-author of the best selling book ‘Switch on Your Brain’; he is the author of the ‘Negotiators Tool Kit’; and is one of the co-authors of ‘Beyond Yes’ Negotiating and Networking. Allan is currently working on two new books, one on new ways of thinking about organisational structures, the other about mediation skills.

3:15 Networking Coffee Break

3:30 Gender, Culture & HRM in Singapore
HR Leader - Chung Yuen Kay, Senior Lecturer, HRM Unit, Dept. of Management & Organisation, NUS Business School

Dr. Chung Yuen Kay will ask and analyze the following points:

• Do women really ‘hold up half the sky’ in organisations?
• Are organisational cultures ‘engendered’?
• Empowering HRM to Unleash the Potential of Women

Dr Chung Yuen Kay obtained her MA (With Distinction) from the University of Manchester, and her Ph.D from the National University of Singapore. Head of the Human Resource Management Unit, NUS Business School, Jul 2002 to Jun 2004 Program Director for the NUS Business School’s Office of Executive Education ‘Strategic Human Resource Management’ Program since 2003. Teaches courses in Human Resource Management and Managing Cultural Diversity. Has researched and published journal articles, book chapters and conference papers in the areas of diversity management, women and work, and trade unions. Currently researching wage restructuring in Singapore companies. Has also consulted and conducted training for organizations in both the public and the private sectors, locally and internationally, including the Singapore Armed Forces, the National Trade Union Congress, Asia Pacific Development Centre, Exel Asia Pacific, Universitas 21, and The Conference Board (NY). A member of the Editorial Advisory Board, Women’s Studies International Forum, and HRM (Singapore). Also a reviewer for the Asia Pacific Journal of Management, the Asian Case Research Journal, and the Southeast Asian Journal of Social Science. Previously held appointments: Assistant Director/Project Manager, Singapore Institute of Labour Studies; Research and Executive Director, Association of Women for Action and Research (AWARE).

4:15 Blest Be the Tie that Binds –Building Customer and Employee Loyalty
International speaker and author - Barbara Glanz, CSP

In today’s highly stressed, competitive workplace, each employee must be committed to creating long-term client relationships. This session will explore powerful ways HR managers can inspire, coach, and motivate employees to give their very best to their jobs, thus creating both loyal customers and loyal employees. With her unique combination of content and heart, Barbara will share research, stories, models, and action ideas to encourage each person that he/she can make a difference every single day!

For the past ten years Barbara has been ranked one of the top ten speakers at the US Society for Human Resource Management’s national conference. She works tirelessly with organisations that want to improve morale, retention, and service and has presented on six continents and in all 50 US states since 1995. She is the author of the new book, The Simple Truths of Service (with co-author, Ken Blanchard) and six other best-selling business books, Handle with CARE—Motivating & Retaining Employees; Balancing Acts—More Than 250 Guiltfree, Creative Ideas to Blend your Work and your Life; CARE Packages for the Workplace—Dozens of Little Things You Can Do to Regenerate Spirit at Work; The Creative Communicator; Building Customer Loyalty , and CARE Packages for the Home.

REGISTER NOW - CLICK HERE
Just S$599 for 2 packed days of strategic presentations, real world case studies and exclusive workshops. Includes 2 Luncheons, 4 networking coffee breaks and host of additional benefits.